Debugging Insight, Incribe or Studio.

8/20/2009 3:53 PM
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Here are the steps to debugging Insight, Inscribe or Studio.

  1. Set the DebugLevel to 3 in the app's config file.

  2. Launch the app in console mode.

  3. Reproduce the issue and send us the debug log.


Here are the instructions on how to do this.

1. Edit the application's .dat file located in the same folder as the application.

If you launch the app from a shortcut, the start menu or the dock (on a Mac), you can quickly get to the .dat file by doing the following.

windows:

rt. click on the shortcut icon-> Properties-> Find Target

mac os x:

rt. click on the icon in the dock or desktop-> Show in Finder

This will open the folder that contains the .dat file in an Explorer or Finder window. Open the .dat file, search for 'DebugLevel' and set it to 3.

2. Launch the app in conosle mode:

windows:
Launch the app while simultaneously holding down the ctrl key. Make sure you see the dos window. Sometimes it gets covered or minimized.
mac os x:
On a mac, there are a couple more steps that's best illustrated by viewing this prerecorded screen recording that you can play in your browser. The Insight client is used in the recording but the same procedure applies to Inscribe and Studio.
3. Send the entire console log after reproducing the error or issue. If you are on a Mac, send the log.txt file (as covered in this screen recording) after reproducing the error or issue.

Please don't send screenshots.